Support
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Over the years, the Dictao team has created a dependable Support Service for their trust applications, based on both their products and the products of third parties (for example, Microsoft, Oracle, etc.). The goal of our team of experts is not to merely help you install our products and solutions, but to become the primary source of assistance whenever a technical issue or concern arises.
For the duration of our collaboration, we offer our clients applications which
- Correspond perfectly to evolving needs
- Are performance-tested and immediately available
- Are state-of-the-art
The Dictao team assures the corrective and progressive maintenance of trust applications. Through reliance upon an infrastructure of proven support, a quality client relation is guaranteed.
Dictao’s high-performance support infrastructure includes :
- Web support portals dedicated specifically to clients
- Direct telephone support
- Direct online support
Whether corresponding online, in-person or through the web portal, direct communication with the Dictao Supprt Team is always available. Through these easily accessible communication channels, incidents are quickly reported and resolved.
By depending on a high-performance infrastructure and years of experience in the security sector, the Dictao Support Team can reliably and efficiently:
- Deliver expert solutions by analyzing and directing all client requests (for example, technical assistance, follow-up of incidents, etc.)
- Provide proposals in terms of technical and functional evolutions in programs
- Provide around the clock surveillance
Dictao proposes several different levels of Support (Silver, Gold and Platinum Packages), allowing for a personalized degree of service which correspond perfectly to client needs. These services are available 24 hours a day, 7 days a week, including on-call support available nights, weekends and holidays.